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Rights and Responsibilities...

Some of your rights as a patient include:

• Convenient and easy access to health services free of charge.
• A good quality of care and environment based on best practice.
• Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age.
• To receive drugs and treatment as recommended by the Scottish Medicines Consortium (SMC) for use in the NHS if your doctor feels it is clinically appropriate for you.
• Decisions made in a clear and transparent way so you can understand how services are planned and delivered.
• To be treated with dignity and respect in accordance with your human rights.
• The right to privacy and confidentiality.

In return, as an NHS patient, you have the responsibility to:

• Recognise that you can make a significant contribution to your own and your family’s good health and wellbeing and take some personal responsibility for it.
• Treat staff and other patients with respect.
• Provide accurate information about your health, condition and status.
• Keep appointments or cancel in reasonable time so that other patients can benefit from the appointment slot.
• Follow the course of treatment which you have agreed with your GP and talk to your doctor if this is difficult.
• Give feedback, both positive and negative, about the care you have received.

Practice responsibilities:

• A professional and helpful team of GPs, practice staff and other healthcare professionals.
• A practice that is accessible to everyone and provides a comfortable and organised environment.
• A flexible and efficient appointment booking system.
• Assurance of systems to monitor and improve the safety and quality of care.
• Appropriate, respectful and legal management of patient information.
• A private consultation room that provides reassurance and builds a patient’s confidence and trust.
• A referral or ongoing treatment process that is clear and well managed.
• Access to a wide range of healthcare services to help address local health needs and inequalities.
• An open and welcoming patient feedback policy with services continually improved or enhanced as a result of the feedback given.
• Opportunities for patients to get involved and have their say.